DELIVERY INFORMATION

Standard Delivery

FREE UK Mainland Delivery

Your order will be delivered to your chosen address within 3-5 days.

Deliveries to Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland  & the channel islands may take a longer to arrive than UK mainland deliveries and may incur delivery fees.

Delivery will take place between 8am to 9pm, Monday to Friday. Excludes weekends and public holidays. 

Standard Delivery – Heavy Items

FREE UK Mainland Delivery

Heavier items such as furniture will be delivered to your chosen address within 5-7 days.

Deliveries to Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland & the channel islands may take a longer to arrive than UK mainland deliveries and may incur delivery fees.

Delivery will take place between 8am to 9pm, Monday to Friday. Excludes weekends and public holidays.

Next Day Delivery (Mon- Fri)

£1.99

Order before 3pm Monday - Thursday and your order will be delivered next day.

Next day delivery is not available on some postcodes. When you input your postcode on the checkout it will show you all available delivery options.

Delivery will take place between 8am to 9pm.

Orders placed on weekends and bank holidays will not arrive next day.

If you order on a Friday before 3pm, your order is scheduled for delivery on the next working day, Monday.



FREQUENTLY ASKED DELIVERY QUESTIONS


How long will my delivery take?

  • Standard delivery to takes 3-5 days, excluding weekends and bank holidays.
  • Standard delivery for heavy items, such as garden furniture takes 5- 7 days, excluding weekends and bank holidays.
  • Next day delivery is only available on orders placed before 3pm, excluding Fridays, weekends and bank holidays.
  • Deliveries to Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland & The Channel Islands may take a longer to arrive than UK mainland deliveries and may incur delivery fees.

How much does delivery cost?

  • Standard delivery is FREE to all UK mainland addresses.
  • Next Day Delivery is £2.99.

Where do you deliver?

  • We deliver to all UK mainland addresses.
  • Deliveries to Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland & the channel islands may take a longer to arrive than UK mainland deliveries and may incur delivery fees.
  • We also deliver to the mainland regions of Republic of Ireland.
  • Deliveries to countries outside of the UK can take up to 7-10 days and will incur extra fees.

How can I place an order for international delivery?

To place an international order please select 'pay with card' on the cart page then enter your address details and our postcode calculator will generate your shipping costs based on your location. We currently offer international delivery to Republic of Ireland.


How do I find out if you can deliver to my address?

Enter your delivery postcode on the checkout page and the checkout will display all available delivery options.


How long does it take to dispatch my order?

Once your order has been processed and we have received your payment which has been cleared, we will aim to dispatch your item from our warehouse within one working day unless ordered before 3pm through next day delivery. This excludes Fridays, weekends and bank holidays.


How can I track my order?

We will notify you of the tracking information upon dispatch. Additionally you will receive tracking information directly from the nominated courier when your item(s) are out for delivery. You can also enter the tracking number provided into the couriers' tracking form on their website.

If you require any further delivery details please contact the courier directly or our customer services team, support@nettadirect.com.


I have ordered multiple items. Will they arrive together?

Your items may arrive on different days and or from different couriers but you will not be charged any additional delivery fees.

Larger items such as garden furniture may also be delivered in two separate deliveries due to the size of the boxes.


What time will the courier deliver my item?

Our couriers deliver between 8am-9pm, Monday to Friday. On occasion they may also deliver at the weekends. They will not delivery during public holidays.


I ordered a large piece of furniture, when will it arrive?

Furniture items can take up 5-7 working days to deliver. You will be contacted by the courier company once your parcel is out for delivery with an ETA.


What if I am not at home to accept the delivery? 

If there is nobody available to collect the parcel when the courier arrives, they will leave the item in a safe place and leave a calling card stating where your item was left.

If they do not feel there is a safe place available, they will either leave the parcel with a neighbour or they will take the parcel back to the depot. A calling card should be left regardless. 

If your parcel requires a signature and you are not home to accept the signed delivery, the courier will re-attempt the delivery on the next working day, or they may contact you to confirm alternative delivery arrangements. 


What couriers do you use?

We select the best courier for your delivery based on your location. We use Royal Mail, DPD and Parcelforce for nettadirect.com deliveries.

You can read our full delivery policy here.

Back to Top